Q. How do purchase my order on the site?
To order your purchase:-
Q. What are the payment methods available?
21st Innotrend offers various kind of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank: Public Bank Berhad
Bank Account: 3190250617
Account Name: NEW GENERATION INTERNATIONAL MERCHANDISES SDN BHD
After you made the payment, please send us the payment details of:
Banking Reference No:
Total amount you have paid:
Your Order No:
You may scan and email us the above info to Email Address: email@example.com / firstname.lastname@example.org or fax it to us at 06-7656010
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.comfirstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will take about 5 to 8.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.